Cartier Repair Guarantee for Australia

Mandatory Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

The Mandatory Statutory Rights apply only to products repaired/serviced in Australia and presented for guarantee intervention in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied or service provided, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watch to Richemont Australia Pty Ltd, a Cartier boutique, Cartier authorized retailer or Cartier after-sales service center.

Cartier International Repair Guarantee:

This Cartier International Repair Guarantee gives you further benefits, which are in addition to the Mandatory Statutory Rights under the Australian Consumer Law.

Each intervention on your watch is performed in compliance with the highest standards of the art. Subject to your Mandatory Statutory Rights under the Australian Consumer Law and to the exclusions mentioned hereunder, any repair is guaranteed during 12 months, respectively 24 months for a complete service and restoration service, from the date of repair stated on your repair documents against any defect on the intervention found by our technical service. The present CARTIER International Repair Guarantee covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Guarantee is not a service contract and does not cover, notably:

- Defects or damages resulting from misuse or negligence, or from accident;
- Defects or damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier boutique, a Cartier authorized retailer or a Cartier after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier;
- Battery replacement whereas a complete service was recommended by CARTIER;
- Watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
- Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch.

Please note also that the CARTIER International Repair Guarantee is not applicable in the event necessary interventions recommended by CARTIER are not performed upon your specific request.

Should your watch following the intervention prove defective, you may obtain international guarantee service by bringing or sending the watch to your Cartier boutique, Cartier authorized retailer or Cartier after-sales service center. For more information and a complete list of Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier boutique, Cartier authorized retailer or Cartier after-sales service center indicated in the booklet that accompanies your watch or indicated on your original intervention invoice and/or repair documents.

In Australia, a claim under this Cartier International Repair Guarantee for Australia may also be sent to:

Richemont Australia Pty Ltd
Suite 1, Level 9
PO Box 4780
Sydney, NSW 2001
Tel: 1.800.13.0000
Email: customerservice.oceania@cartier.com

Only Cartier boutiques, Cartier authorized dealers or Cartier after-sales service centers are entitled to provide guarantee services as defined herein.

In order to benefit from the Cartier International Repair Guarantee, you are required to present the service certificate duly completed, dated, stamped and signed by any Cartier boutique, Cartier authorized retailer or Cartier after-sales service center and/or the original intervention invoice and/or repair documents. Please be certain to retain your intervention invoice and/or repair documents at all times. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under the Cartier International Repair Guarantee, (instead of under your Mandatory Statutory Rights), you are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the guarantee period, any service/repair will be subject to a service charge.

The present Guarantee is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Guarantee does not interfere with such rights.

This Cartier International Repair Guarantee is totally independent of the Cartier International Guarantee or Limited Warranty given with your purchase.

Please note that the present Cartier International Repair Guarantee, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.