Cartier international intervention guarantee

Last update : February 2021

Cartier International Repair Warranty

The following Cartier International Repair Warranty applies to Cartier clocks serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).

Each intervention on your clock is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Warranty is not a service contract and does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing, crystal, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • clocks where the serial number originally engraved is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock.

Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.

The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.

This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.

Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.