Cartier international guarantee

Last update: Feb 2021


The present Cartier International Warranty applies to clocks sold or presented for warranty service in any country, except the United States of America and Canada (for these countries, see Cartier Limited Warranty for the United States of America and Canada) and Australia (for this country, see Cartier Warranty for Australia).

Your Cartier clock is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions. If your clock is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier International Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing, crystal, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • clocks where the serial number originally engraved is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock.

In order to benefit from this Cartier International Warranty, you will be required to present to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service Center, the Warranty Certificate situated at the beginning of this booklet, duly completed, dated, stamped and signed by a Cartier Boutique or a Cartier authorized retailer. You are therefore required to retain your Warranty Certificate with due care. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

Only Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers, please consult the Cartier website at, or ask the Cartier Boutique or the Cartier authorized retailer indicated on your Warranty Certificate or in your sales documents.

This Cartier International Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.